Our Platform and Services are primarily available for use within India only.
Section 43A of the Information Technology Act, 2000 (“IT Act”);
Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (the “SDPI Rules”); and
Rule 3 of the Information Technology (Intermediary Guidelines) Rules, 2011 (as amended).
WHAT INFORMATION DO WE COLLECT?
We collect Personal Information (as defined below) from you when you register or set up account with us on our Platform. When you start using the Services, we ask you to provide certain information as part of the registration process, and in the course of your interface with the Platform. SAARTHI collects Personal Information when you visit/use/register with SAARTHI, when you use displayed products or services, when you visit SAARTHI pages or the pages of certain SAARTHI partners, affiliates, group companies and when you enter promotions or sweepstakes.
Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, aadhar details, PAN card, KYC details, etc. and that is not otherwise publicly available. Personal information collected by us includes but is not limited to:
name, address, phone number, income, age, gender, education level, location, contacts, identity proof, photographs, and e-mail address.
financial information, including but not limited to, billing address, bank account details, credit/debit card details to process your payment related details, payment method data to process payments for the Services, and documents required to serve as proof for the Know Your Customer (“KYC”) validation.
your username, password, and other demographic information that you provide in the process of creating an account on our Platform
demographics information or opinions , and information about subjects that may interest you provided by you if you take a survey or interact with us in.
your registration or profile information on sent to us by connected services such as LinkedIn, Facebook, or Twitter, as may be authorized by you.
information from your computer and browser, including your IP address, SAARTHI cookie information, software attributes, hardware attributes, etc., is automatically collected when you browse/use/register/sign in on SAARTHI,
any other detail which we might ask for providing any service to you on the SAARTHI platform, including but not limited to vehicle details, health information, name, mobile number, KYC details, etc.
Any information that is freely available, accessible in the public domain, furnished under the Right to Information Act, 2005 or any other law for the time being in forced, where such information shall not be regarded as personal data, sensitive personal data, or confidential information. When you use SAARTHI services, you may choose to make some of your personal information public. If you post personal information online that is accessible to the public, SAARTHI will not be responsible for the use or misuse of such information.
All such Personal Information and Non-Personal Information described above, which shall be deemed to be disclosed willingly and without any coercion from you. SAARTHI is not responsible for the accuracy, completeness, veracity nor reliability of any content, products or services which may be accessed. SAARTHI will not be liable for any loss or damage arising out of the same nor will the SAARTHI be in any way responsible to verify any information obtained from you.
You hereby grant and/or warrant upon your uploading or making available of such Personal Information, material, information, or content that the owner of such material, information or content has granted SAARTHI a perpetual, royalty free, non-exclusive right and license to use, reproduce, modify, publish, distribute, display, perform and transmit the information or content through SAARTHI.
HOW DO WE USE YOUR INFORMATION?
We use the Personal Information and Non-Personal Information provided by you:
To create your account, verifying your identity and process your transaction(s) on our Platform;
For cross-platform data sharing to improve your user experience;
To customise the advertising and content you see on our Platform;
For personalized User experience and analytics to improve our Platform.
To fulfil your requests for products and services,
To improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients;
To collect statistics about your usage of Platform and its effectiveness;
To improve and personalise your experience of the Services and the Content, as well as customize our interactions with you to further expand the scope of our Platform;
To resolve disputes, customer support and troubleshoot problems that arise from using our Platform;
To collect payment from you in relation to the Services;
To information you about online and offline offers, products, services and/or updates;
To detect, prevent and protect SAARTHI from any errors, frauds, mis-selling, willful misconduct, and other criminal or prohibited activity on our Platform;
To enforce and inform you about our Terms of Service;
To process and fulfil your request for Services or respond to your queries on our Platform;
To contact you;
To allow our business partners and/or affiliated entities to present customised messages to you;
To communicate important notices or changes in the Services offered by SAARTHI, use of our Platform, and the terms/policies which govern the relationship between you and SAARTHI and with our affiliates; and
For any other purpose, for which you have granted access to such information to us, based on your interaction with our Platform.
You specifically agree and consent to us collecting, storing, processing, transferring, and sharing your Personal Information and Non-Personal Information for the aforementioned use-case.
We may send you text messages on your registered mobile number that you share with us. All text messages originating from us, where applicable, through our authorized third-party service providers will at all times be compliant with guidelines prescribed by the Telecom Regulatory Authority of India (“TRAI”).
TO WHOM DO WE DISCLOSE YOUR INFORMATION?
SAARTHI does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:
We provide the information to trusted partners, including third-party service partners, including business partners, affiliates, service providers, authorized payment gateways, payment processors, etc. for the purpose of billing and collection, providing content, products, customer support etc., who work on behalf of or with SAARTHI under confidentiality agreements. These companies may use your personal information to help SAARTHI communicate with you about offers from SAARTHI and our marketing partners. However, these companies do not have any independent right to share this information.
We may share personal information with our other corporate entities and affiliates to help us operate our business and the Site or administer activities such as detection of identity theft, fraud, and other potentially illegal acts, to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity.
We may share your information with these third parties for those limited purposes provided that you have given us your permission.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.
We may on occasion provide magazine subscribers’ postal mailing addresses to selected advertisers who wish to reach you by mail.
We may disclose personal information to protect the rights, property, and safety of SAARTHI, our business and Services partners, content partners and the users, including to enforce the Terms of Service;
We may disclose personal information in case of a corporate sale, merger, acquisition, sale of business, reorganization, dissolution, insolvency, or such similar events;
We may disclose personal information for any other purpose for which the user provided it;
THIRD-PARTY WEBLINKS, APPS AND PLUGINS
We take care to allow your Personal Information and Non-Personal Information to be accessed only by those who really need it in order to perform their tasks and duties and to third parties who have a legitimate purpose for accessing it and with your consent. Your Personal Information and Non-Personal Information will be transferred only to a Third-Party Sites that ensures the same level of data protection that is mandated under the IT Act and the SDPI Rules.
HOW DO WE RETAIN YOUR INFORMATION?
We may store and retain your Personal Information and Non-Personal Information, to the extent necessary:
To carry out the Services and provide Content for the user our Platform. Generally, this means, we will keep your Personal Information and Non-Personal Information as long as your account is active or as needed to provide our Services;
Retain and use the information collected as necessary to comply with our legal obligations, resolve disputes or for other business purposes;
Retain your Personal Information and Non-Personal Information for 5 years after you cancel/ deactivate/ unsubscribe your account with us, as our business practice; and
Where we have no continuing legitimate business need to process your Personal Information and Non-Personal Information, we will either delete or anonymize it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
HOW DO WE SECURE YOUR DATA?
We are dedicated to guarding the security of your information and our Platform has several industry-standard security technologies and procedures devised to help protect your data from unauthorized access, use, destruction or disclosure, including technical and organizational security measures to protect the security of your personal data both online and offline including the implementation of access controls, implementation of firewalls, security and penetration tests, secure servers, network intrusion detection and use of anti-virus and anti-malware software.
Confidentiality: SAARTHI limits access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. SAARTHI has physical, electronic, and procedural safeguards that comply with applicable laws/ regulations to protect personal information about you.
Protection of your information: SAARTHI adopts appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information and data stored on our Site.
However, you should be aware that no server and/or location is 100% secure and it is possible that such may be entered without permission by a computer hacker or by someone similarly engaged in unauthorized access. SAARTHI is not liable if such an act occurs. It is further clarified that you have and so long as you access and/or use our Platform (directly or indirectly) the obligation to ensure that you shall at all times, take adequate physical, managerial, and technical standards, at your end and on your behalf, to preserve the integrity and security of your information, including but not limited to, the Personal Information and Non-Personal Information provided by you.
You also expressly consent and agree to the sharing of your Personal Information and payment related information, to the extent necessary, with third-party service providers, including payment gateways and payment processors, to process and manage your payment related information. Such payment information while transmitted through our Platform, shall be secured with industry-standard encryption technology offered by the third-party service providers.
SAARTHI cannot guarantee that transmissions of your payment related information or Personal Information will always be secure or that unauthorized third parties will not be able to overcome the security measures taken by SAARTHI or the third-party service providers. SAARTHI thus assumes no responsibility or liability for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond its control.
HOW DO YOU UPDATE YOUR PERSONAL DATA?
You specifically consent and agree that the Personal Information pertaining to your account on our Platform shall be both accurate and current. If you wish to update your Personal Information which is inaccurate or incorrect, you can update the same by emailing us at [email protected] or by using the self-help tools available in our Platform that allow you to directly review or update your Personal Information. As per the existing legal regulations, specific data fields (such as name, Aadhar number, KYC details address etc.) in your Personal Information would be locked in our systems once you enter that information in our Platform. For certain types of Personal information including but not limited to financial information like bank details, SAARTHI may seek additional documents for verification purposes.
If any part of your Personal Information changes during the course of your engagement with us and your use of our Platform, please use email us at [email protected].
In addition to being able to update and correct your personal data, you may also have other data protection rights, including:
The right to ask for a copy of your Personal Information in a portable (machine-readable) format.
The right to deny us from using your Personal Information for direct marketing other campaigns/programmes.
The right to make any of the above requests by contacting us at [email protected]. We will respond to all requests in accordance with applicable laws.
Further, You can request SAARTHI to delete your data by dropping a mail to [email protected]. SAARTHI has the right to deny this request in case of any fraud, unwanted activities, or any business or compliance requirements, which requires data retention for a certain period of time. SAARTHI may combine information about you that we have with information we obtain from business partners or other companies.
The contents of this website and our Platform may not be reproduced partially or fully, without due permission from SAARTHI as per the Copyright Act, 1957. If referred to as a part of another publication, the source must be appropriately acknowledged. The contents of this website cannot be used in any misleading or objectionable context.
GOVERNING LAW & DISPUTE RESOLUTION
PRIVACY QUESTIONS AND GRIEVANCE REDRESSAL
Director Name: Tarun Thakre
E-mail: [email protected]
Company Name: MANYX FINANCIAL SERVICES PVT LTD. SAARTHI
E-mail: [email protected]